Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Bulk orders, customized packaging, and private label requests may require additional processing time depending on order quantity and product availability. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Methods

Dr. Oils partners with trusted domestic and international logistics providers to ensure safe and timely deliveries. We offer Standard Shipping, Express Shipping, Air Freight, Sea Freight for bulk consignments, and International Courier Services. The shipping method is selected based on the destination, package size, and customer requirements.

Delivery Timeline

Delivery times may vary depending on your location and the selected shipping method. Domestic orders are generally delivered within 3–7 business days, while international shipments typically arrive within 7–15 business days. Customs clearance, weather conditions, and courier operations may occasionally affect delivery schedules.

Shipping Charges

Shipping charges are calculated based on the delivery destination, package weight, dimensions, shipping method, and order value. The applicable shipping cost will be displayed during checkout or shared with customers before confirming bulk and export orders. Any customs duties or import taxes for international shipments are the responsibility of the customer unless otherwise agreed.

Order Tracking & Customer Support

Once your order has been dispatched, you will receive a confirmation email containing your shipment details and tracking number. You can monitor your order until it reaches your destination. If you have any questions regarding shipping, tracking, or delivery, our customer support team is available to assist you during business hours.
Email: support@droils.com
Phone: +91 92173 33663
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)