Returns & Refunds

Our Commitment to

Customer Satisfaction

At Dr. Oils, we are committed to delivering premium-quality products that meet the highest standards of purity and performance. If you experience any issues with your order, we’re here to help.

Return Eligibility

You may request a return if:

You received the wrong product.
The product arrived damaged or leaking.
The product was defective upon delivery.
The item received does not match your order.

To be eligible for a return, the product must be:

Unused and in its original condition.
Returned in its original packaging.
Accompanied by proof of purchase or order confirmation.

Non-Returnable Items

For safety and quality reasons, we do not accept returns on:

Opened or used products.
Customized or private-label orders.
Products damaged due to improper storage or misuse.
Clearance or final sale items.

Return Request Process

Contact our customer support team within 7 days of receiving your order.
Provide your order number along with clear photos of the product and packaging.
Our support team will review your request and provide return instructions if approved.
Once the returned product is received and inspected, we will process your refund or replacement.

Refund Policy

Once your return has been approved and inspected:

Refunds will be processed to the original payment method.
Processing may take 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the error was on our part.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost, subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

Notify us within 48 hours of delivery.
Share clear photos of the product, packaging, and shipping label.
Our team will investigate and resolve the issue as quickly as possible.